Terms & Conditions

Last Updated: November 6, 2024
Effective Date: November 6, 2024

Welcome to NeoPlex.shop. These Terms & Conditions ("Terms") govern your use of our website, NeoPlex.shop, and the services provided by NeoPlex LLC ("we," "us," or "our"). By accessing our website, you agree to comply with these Terms. If you disagree, please refrain from using our website and services.

Table of Contents

  1. Definitions
  2. Account Registration
  3. Products and Pricing
  4. Orders and Payments
  5. Shipping and Delivery
  6. Returns and Refunds
  7. Intellectual Property
  8. User Content
  9. Prohibited Activities
  10. Privacy and Data Protection
  11. Disclaimer of Warranties
  12. Limitation of Liability
  13. Indemnification
  14. Governing Law and Dispute Resolution
  15. Changes to These Terms
  16. Termination
  17. Severability
  18. Entire Agreement
  19. Contact Information
  20. Additional Policies
  21. Third-Party Integrations
  22. Platform Compliance

1. Definitions

  • Content: All information and materials available on our website, including text, images, and multimedia.
  • User Content: Any material submitted by users, such as reviews or comments.
  • Intellectual Property Rights: Legal rights related to the website's content, protected by copyright, trademarks, and other applicable laws.

2. Account Registration

2.1 Creating an account may be required for certain features, including placing orders. You must provide accurate information and keep it updated.

2.2 You are responsible for maintaining the security of your account credentials and for any actions taken under your account.

2.3 We reserve the right to suspend or terminate any account at our discretion.

3. Products and Pricing

3.1 Product Information: We strive for accuracy in product descriptions and pricing, but we reserve the right to correct errors without prior notice.

3.2 Pricing: Prices are displayed in U.S. dollars and are subject to change. Taxes may be applicable based on your location.

3.3 Availability: Product availability is not guaranteed and may vary.

3.4 Safety: You are responsible for following any safety guidelines associated with products.

4. Orders and Payments

4.1 Order Acceptance: Orders may be accepted or declined at our discretion.

4.2 Payment Methods: We accept major credit cards and other approved payment methods, with secure encryption for all transactions.

4.3 Order Confirmation: You will receive a confirmation email after placing an order, but this does not guarantee order acceptance.

5. Shipping and Delivery

5.1 Shipping Options: We offer various shipping methods, with costs calculated during checkout. Free shipping may apply based on location.

5.2 Delivery Times: Processing typically takes 1-2 business days, with delivery within 4-6 business days in the U.S.

5.3 Tracking: A tracking number will be provided once your order ships.

6. Returns and Refunds

6.1 Return Policy: Our return policy allows returns within 30 days of purchase for unused items in original packaging.

6.2 Return Process: Contact support@neoplex.shop with your order details to initiate a return.

6.3 Damages or Defects: Report any damages within 48 hours of receiving your product.

7. Intellectual Property

7.1 Ownership: All content on our website is owned by NeoPlex LLC and is protected under copyright and trademark laws.

7.2 Limited License: You are granted a non-exclusive, personal license to use our website for non-commercial purposes.

7.3 Trademarks: NeoPlex trademarks and logos are protected and may not be used without our permission.

8. User Content

By submitting any content, you grant us a non-exclusive, royalty-free license to use, modify, or display it as necessary.

9. Prohibited Activities

Do not engage in illegal, harmful, or disruptive behavior on the website.

10. Privacy and Data Protection

Your use of NeoPlex.shop is governed by our Privacy Policy, which describes how we handle your personal data.

11. Disclaimer of Warranties

Our website is provided “as is” without any warranties. We do not guarantee uninterrupted access or error-free content.

12. Limitation of Liability

We are not liable for any indirect or consequential damages arising from your use of our website or products.

13. Indemnification

You agree to indemnify and hold NeoPlex LLC harmless from any claims resulting from your use of our website or violation of these Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Colorado, United States, with disputes resolved through arbitration in Greeley, CO.

15. Changes to These Terms

We may modify these Terms at any time. Continued use of the website indicates acceptance of updated Terms.

16. Termination

We reserve the right to terminate your account or access at our discretion without notice.

17. Severability

If any part of these Terms is found to be unenforceable, the remainder will continue in effect.

18. Entire Agreement

These Terms represent the full agreement between you and NeoPlex LLC.

19. Contact Information

20. Additional Policies

Refer to our additional policies on Shipping, Returns, and Privacy for more information.

21. Third-Party Integrations

NeoPlex integrates with third-party services to improve functionality. Please direct any issues related to these services to our support team.

22. Platform Compliance

Our listings comply with platform policies to ensure accurate descriptions, pricing, and shipping information.