Payment Methods

At Neoplex, your secure and seamless shopping experience is our priority. To maintain a trusted and safe environment, we accept payments exclusively through PayPal.

Accepted Payment Method

PayPal (Processed in GBP)

PayPal serves as our trusted payment processor, allowing you to complete transactions using your PayPal balance, linked bank account, or credit/debit cards through the PayPal platform. By selecting PayPal at checkout, you will be redirected to the PayPal site to finalize your transaction securely.

Why Choose PayPal?

  • Secure Transactions: PayPal provides industry-standard encryption and protection to keep your personal and financial details safe.
  • Quick and Convenient Checkout: PayPal enables fast checkouts without requiring you to re-enter payment details each time.
  • Global Platform: PayPal operates worldwide and supports transactions in multiple currencies.
  • Buyer Protection: Enjoy added security with PayPal’s Buyer Protection on eligible purchases.

How to Complete Your Purchase with PayPal

  1. Select PayPal at Checkout: When you’re ready, choose PayPal as your payment method.
  2. Log In to PayPal: You’ll be directed to PayPal’s secure login page, where you can log in or create a new account.
  3. Select Payment Method: Choose to pay from your PayPal balance, bank account, or a linked card.
  4. Complete Your Transaction: Review your order and confirm payment. You’ll be redirected back to Neoplex for an order confirmation.

Transaction Currency

All purchases on our website are processed in British Pounds (GBP). PayPal will handle any currency conversion if you're making a purchase from outside the United Kingdom.

Payment Confirmation

Once payment is completed, you’ll receive a confirmation email from PayPal and an order confirmation email from Neoplex with your purchase details.

Payment Issues

If you experience any issues with payment, please contact our customer support team:

  • Email: support@neoplex.com
  • Phone: +44 7585 030822
  • Support Hours: Monday to Friday, 8:00 AM to 5:00 PM GMT

Refunds

Refunds will be processed to your original payment method via PayPal. For more details, please refer to our Returns & Refunds Policy.