Privacy Policy
Last Updated: October 6, 2024
At NeoPlex.shop, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase. By using NeoPlex.shop, you consent to the practices described in this policy.
Table of Contents
- What Information We Collect
- How We Use Your Information
- Information Sharing Practices
- Use of Cookies and Similar Technologies
- Data Protection Measures
- Your Rights Regarding Your Information
- Children’s Privacy
- Transfers of Information
- Updates to This Privacy Policy
- How to Contact Us
1. What Information We Collect
To enhance your shopping experience, we may gather the following types of information:
1.1 Personal Information
- Identity and Contact Details: Name, email, phone number, and shipping address.
- Payment Information: Secure payment details handled by our payment processing partners.
- Transaction Records: Information about purchases, including products, amounts, and dates.
1.2 Technical Information
- Device Data: Details about your device and browser, such as IP address and operating system.
- Usage Data: Information on your interactions with our site, like pages viewed and visit duration.
1.3 Tracking Technologies
- Cookies and Similar Technologies: Used to enhance your browsing experience and analyze site traffic.
1.4 Communication Records
- Support Interactions: Records of communications with our support team.
- Marketing Preferences: Information about your choices regarding promotional messages.
2. How We Use Your Information
We use the information collected to:
- Process Orders: Facilitate purchases, including order confirmations and shipping updates.
- Handle Payments: Ensure secure transaction processing.
- Provide Customer Support: Address questions and resolve issues related to orders and accounts.
- Enhance User Experience: Customize content, product recommendations, and marketing messages.
- Conduct Marketing: Send promotions for new products or offers, with opt-out options as outlined in our Terms.
- Analyze Website Performance: Track site traffic to improve our services.
- Comply with Legal Obligations: Meet regulatory and legal requirements.
3. Information Sharing Practices
We respect your privacy and will only share your data in specific situations:
- Service Providers: Partner with third-party providers to operate our website, process payments, and manage orders. These partners are bound by strict confidentiality requirements.
- Legal Compliance: Disclose information as required by law or to protect the rights and safety of NeoPlex.shop and our users.
- Business Transactions: Transfer information if NeoPlex.shop undergoes a merger or acquisition.
4. Use of Cookies and Similar Technologies
Our website uses cookies for various purposes:
- Essential Cookies: Required for site functionality, including login and cart management.
- Analytical Cookies: Collect data to help us improve user experience.
- Advertising Cookies: Track your browsing habits for targeted advertising.
You can manage your cookie preferences in your browser settings, though disabling cookies may affect site functionality.
5. Data Protection Measures
We employ strong security measures to protect your data:
- Encryption: Sensitive data transmitted online is encrypted.
- Payment Security: We use PCI-compliant payment processors for safe transactions.
- Restricted Access: Only authorized personnel have access to your personal information.
6. Your Rights Regarding Your Information
You have rights concerning your data, including:
- Access and Correction: Request access and correct personal information as needed.
- Data Portability: Request a structured copy of your data.
- Deletion Requests: Request data deletion, except when retention is required by law.
- Opt-Out: Unsubscribe from marketing communications at any time.
7. Children’s Privacy
NeoPlex.shop is not directed at children under 13, and we do not knowingly collect their information. We will delete any such data if discovered.
8. Transfers of Information
NeoPlex.shop operates in the United States, and your data may be processed and stored there. By using our services, you consent to this transfer.
9. Updates to This Privacy Policy
We may revise this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, with an updated “Last Updated” date.
10. How to Contact Us
For any questions or concerns about our Privacy Policy, please reach out to us at:
- Business Name: NeoPlex LLC
- Email: support@neoplex.shop
- Phone: +44 7585 030822
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
- Address: 543 High Road Leytonstone