Return & Refund Policy

Effective November 6, 2024

At NeoPlex.shop, we are committed to ensuring your satisfaction with our Counter Stools, Bar Stools, and other furniture items. This Return and Refund Policy is designed to facilitate a seamless and hassle-free return process.

1. Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By making a purchase on NeoPlex.shop, you agree to the terms outlined in this policy.

2. Return Eligibility
2.1 30-Day Return Window
You may return most items purchased from NeoPlex within 30 days of delivery for a full refund. The 30-day period begins on the day your item is delivered, as confirmed by our shipping carrier.

2.2 Condition of Returns
To qualify for a return, the item must meet these conditions:

  • In the same condition as received
  • Unused and in its original packaging
  • Free from damage or excessive wear
  • Accompanied by all accessories, parts, and documentation

2.3 Non-Returnable Items
Certain items cannot be returned for health and safety reasons, including:

  • Custom or made-to-order items
  • For a complete list of non-returnable items, please refer to our website.

3. Return Process
3.1 Initiating a Return
To initiate a return, please contact our customer support at support@neoplex.shop or call +44 7585 030822 within the 30-day return window.

3.2 Packaging Your Return
Use the original packaging whenever possible. If unavailable, use a sturdy box with adequate protection for your item. Include all original accessories and documentation with the item.

3.3 Shipping Your Return
We will provide you with a prepaid return shipping label. Attach the return label securely to the package and drop it off at any authorized shipping carrier location.

3.4 Return Shipping Costs
NeoPlex covers return shipping costs for eligible items. If the return is due to an error on our part (e.g., wrong item sent), return shipping will be fully covered.

4. Refund
4.1 Refund Process
Once we receive and inspect your returned item, we will process your refund and notify you via email. Refunds are issued to the original payment method used at checkout.

4.2 Refund Timeframe
Refunds are typically processed within 3-5 business days after receiving your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.

4.3 Full Refunds
We offer full refunds on eligible returns within the 30-day return window, including the full purchase price and any applicable taxes.

4.4 Partial Refunds
Partial refunds may be issued if:

  • The item shows signs of wear or damage
  • Accessories or parts are missing

5. Exchanges
If you wish to exchange an item for a different size or product, follow the return process outlined above and place a new order for the replacement item through our online store for faster processing.

6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged, please contact us within 48 hours of delivery. We will arrange for a return and send a replacement at no additional cost.

6.2 Defective Items
If an item is defective, contact us within the 30-day return window. We will provide a prepaid return label and send a replacement or process a full refund.

7. Late or Missing Refund
If you haven’t received your refund within the specified timeframe, please:

  • Check your bank or credit card statement
  • Contact your bank or credit card company, as processing times may vary If you’ve done all of the above and still haven’t received your refund, please reach out to us via our Contact Us page.

8. Gifts
If the item was marked as a gift during purchase, you will receive a gift credit for the value of the returned item. The gift giver will not be notified of the return.

9. Exceptions and Special Circumstances
9.1 Bulk Orders
For orders of 5 or more of the same item, please contact our Customer Service team for specific return instructions.

9.2 Customized Items
Customized or personalized items are not eligible for return unless defective. Please reach out to us for further assistance.

9.3 Promotional Items
Items purchased as part of a promotion or bundle may be subject to different return conditions. Refer to the promotion’s terms or our Contact Us page for more details.

10. Customer Rights
This Return and Refund Policy does not affect your statutory rights as a consumer.

11. Restocking Fees
NeoPlex does not charge restocking fees for items returned within the 30-day return window. Eligible returns will receive a full refund without any additional fees for restocking.

12. Customer Service Contact
For questions about returns or refunds, please contact our customer service team:

  • Business Name: NeoPlex LLC
  • Email: support@neoplex.shop
  • Phone: + 44 7585 030822
  • Hours: Monday to Friday, 8:00 AM to 5:00 PM

13. Policy Updates
We reserve the right to modify this policy at any time. Any changes will be posted on this page with the date of revision. Changes will not apply to returns already in progress.

Last Updated: November 6, 2024

By making a purchase on NeoPlex.shop, you agree to this Return and Refund Policy. For more information on how we handle your data, please refer to our Privacy Policy and Terms and Conditions.