Shipping Policy

Welcome to NeoPlex.shop! We’re committed to providing a seamless, reliable shopping experience for our customers. This Shipping Policy explains how we handle orders, shipping methods, and delivery processes to ensure clear and accurate information for our customers.

1. Shipping Coverage

1.1 Domestic Shipping

NeoPlex.shop ships across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

1.2 Shipping Restrictions

We currently do not ship internationally outside the UK, nor to Channel Islands, Isle of Man, or British Overseas Territories.

2. Shipping Costs

Free Shipping
NeoPlex.shop offers free shipping on all orders within the United Kingdom with no minimum purchase required.

3. Shipping Methods and Timeframes

3.1 Order Processing

Orders are processed within 1-2 business days after purchase.

3.2 Delivery Timeframe

Once processed, delivery typically takes 3-5 business days. Expect your order to arrive within 4-7 business days from the date of purchase.

3.3 Business Days Defined

Business days are Monday through Friday, excluding UK bank holidays. Orders placed on weekends or holidays will begin processing on the next business day.

4. Order Tracking

4.1 Tracking Information

You’ll receive an email with tracking details once your order ships, including a tracking link and an estimated delivery date.

4.2 How to Track

Track your order by following the link in your confirmation email or visiting the “Order Tracking” page on our website.

5. Delivery Details

5.1 Standard Delivery

Most orders do not require a signature upon delivery. However, for large or high-value items, the carrier may request a signature.

5.2 Missed Deliveries

If you’re unavailable at the time of delivery, the carrier will leave a notice and attempt to deliver again. After three attempts, the package may be held at a local facility for pickup.

6. Shipping Issues

6.1 Lost Packages

If tracking information hasn’t updated within 5 business days, contact us at support@neoplex.shop. If confirmed lost, we’ll replace your order at no additional charge.

6.2 Damaged or Incorrect Items

Please inspect your package upon arrival. If damaged, refuse delivery if possible and notify us within 48 hours. For incorrect or missing items, reach out within 7 days, and we’ll arrange a prompt solution.

7. Order Modifications and Cancellations

7.1 Modifying an Order

To modify an unshipped order, email support@neoplex.shop with your order number and requested changes.

7.2 Canceling an Order

Orders can be canceled for a full refund if they haven’t yet shipped. Once shipped, cancellations aren’t possible; please refer to our Returns Policy for more information.

8. Customer Support

For questions or assistance, contact our Customer Support Team:

  • Email: support@neoplex.shop
  • Phone: +44 7585 030822
  • Hours: Monday to Friday, 8:00 AM to 5:00 PM GMT

9. Related Policies

For further details, please review our related policies:

  • Returns and Refund Policy
  • Privacy Policy
  • Terms and Conditions

10. Policy Updates

NeoPlex.shop may update this Shipping Policy periodically to ensure compliance with the latest guidelines. Please check this page for any changes.

Thank you for choosing NeoPlex.shop! Enjoy free shipping and reliable service on every order.